Knowledge Base Updates
Thursday, 19 April, 2012 at 09:42 - Announcements
Our Support Team are constantly working on new and better ways to improve our service to clients. To achieve this, we look at ways that clients can improve their knowledge (and control) of their products, so that they can avoid lengthy support calls and reduce the resolution time for their ADSL and Hosting problems.
Instead of deciding what information our clients needed to have, we asked what issues are our clients experiencing and what are the questions that they’re asking. We conducted a comprehensive survey with our team of support consultants to determine where clients were having problems that required them to call for support. We also put together some useful tips and guidelines which would help clients resolve their issues on their own, or at the very least arm them with information which would assist our consultants to quickly resolve the problem.
We came up with a list of Top Support Calls & Solutions which we have now made the focus of our Knowledge Base.
We have included as much information as possible to help any client (beginner or advanced) to get to the bottom of the problem they are experiencing. We hope you’ll give our solutions a try and let us know if they’ve been helpful.
