Knowledge Base Updates
Thursday, 19 April, 2012 at 09:42 - Announcements
Our Support Team are constantly working on new and better ways to improve our service to clients. To achieve this, we look at ways that clients can improve their knowledge (and control) of their products, so that they can avoid lengthy support calls and reduce the resolution time for their ADSL and Hosting problems.
Instead of deciding what information our clients needed to have, we asked what issues are our clients experiencing and what are the questions that they’re asking. We conducted a comprehensive survey with our team of support consultants to determine where clients were having problems that required them to call for support. We also put together some useful tips and guidelines which would help clients resolve their issues on their own, or at the very least arm them with information which would assist our consultants to quickly resolve the problem.
We came up with a list of Top Support Calls & Solutions which we have now made the focus of our Knowledge Base.
We have included as much information as possible to help any client (beginner or advanced) to get to the bottom of the problem they are experiencing. We hope you’ll give our solutions a try and let us know if they’ve been helpful.
ADSL Packages Revised and Prices Slashed
Wednesday, 18 April, 2012 at 13:56 - Product News
We have made major changes to our ADSL packages. All Capped ADSL products will receive up to double their current data allocation!
A Bronze client who pays R29pm for 1GB will now receive 2GB for the same amount. A Platinum product user with a 100GB account for R950pm will now get 120GB of data without paying a single cent more - bringing prices down to below R8 per GB for pure, unshaped, internet goodness!
Furthermore, AfriGamer clients that pay R299pm for 20GB will now have 35GB of regular data to use in addition to their zero-rated gaming bandwidth.
This is arguably the biggest change to our ADSL Packages since we revolutionised the market back in 2009 by pioneering R29 per GB - a time when the industry norm was around 3 times higher.
The ADSL market has recently seen data prices being cut by a number of ISPs, due to the reduction in IP Connect costs. Surveying the ADSL landscape has allowed us to deliver a set of products at rates that will no doubt secure our spot as an industry leader.
The revised packages are available right now on our website and will come into effect for all existing clients on Capped ADSL products on the first of May - including AfriGamer and ADSL + WiFi Roaming clients.
We will also be re-evaluating both our Regular and Business Uncapped packages. Though no official figures are available, we will at minimum match competitor rates.
Improve your SEO with a monthly package from Afrihost
Monday, 02 April, 2012 at 15:38 - Product News
We have teamed up with Go Fish Client Catchers to offer seven internet marketing packages aimed at boosting a client’s online presence. Each product in the range has tools that allow users to measure, plan and implement marketing strategies with the main aim of bringing quality traffic to a client’s website.
The seven packages range from White to Californium and cater for small businesses or entrepreneurs as well as large corporations. Functionalities across all offerings include monthly stats and reporting, AdWord and Facebook advertising, contact form testing and newsletter management while premium clients can also make use of features such as reputation management and social media marketing.
Go Fish Client Catchers is both a Google AdWords Certified Partner and Google Analytics Accredited. They have ten year’s experience in internet marketing and focus on eight key areas of internet marketing namely: Search Engine Optimisation, Organic Growth Management, Pay-Per-Click (PPC) Marketing, Social Media Marketing (SMM), Email Advertising, Conversion Optimisation, Online Reputation Management and Web Analytics and Statistics.
The entry-level White package starts at R99pm while Bronze, Silver and Gold packages for for the SME are priced between R849pm and R9 999pm. The Bronze package is aimed at small businesses and focuses on increasing traffic via Google, Google Mobile Ads and/or Facebook’s paid advertising systems. The Silver package is a comprehensive internet marketing strategy aimed at small to medium businesses that want a powerful and cost-effective internet marketing package. The all-inclusive Gold package targets medium to large businesses and includes all eight arenas of internet marketing. There are two premium products, Platinum and Californium, which are tailored to meet the marketing needs of large corporations.
A key feature across all products in the range is that clients will not be locked into long-term contracts and need only request changes to their chosen product before the 25th of each month.
Read more about our internet marketing packages.
Win An iPad In The Afrihost Easter Egg Hunt
Monday, 02 April, 2012 at 15:24 - Announcements
Until 30 April 2012 visitors to our website will be able to go on a virtual Easter Egg Hunt that could see them walking away with a brand new iPad. Five Easter Eggs will be hidden and if you are able to grab all of them you will be entered into the draw.
There are five unique eggs that will appear randomly among the pages of our website and if you spot one, you should click on it. You will be asked to complete a form and upon spotting all of the eggs will be entered into the final draw. There are two iPads to be given away.
The third generation Apple iPad was recently launched amid much press and public interest. A key feature of the latest Apple creation is its Retina display technology – the new iPad has four times as many pixels as its predecessors. The camera has also been improved and is now able to capture 5-megapixel images and shoot 1080p HD video. It also allows for high-speed data connection and can be used as a hot-spot for up to five devices.
Visit the competition page for further information.
Win a Trip To Germany!
Monday, 02 April, 2012 at 15:15 - Announcements
One lucky Afrihost AfriGamer ADSL client will win a trip to Cologne, Germany this August. This all expense paid trip will afford the winner and a partner the opportunity to join the El33tonline team as they cover the Gamescom 2012 Conference. The competition is open to anyone who is an AfriGamer ADSL client and closes on 29 June 2012.
The grand prize includes return flights and Visas for two to Cologne, 4-star accommodation, admission tickets to Gamescom, spending money, an El33tonline chaperone and a chance to take part in various activities with the El33tonline team.
In addition to the trip to Gamescom, El33tonline and Afrihost will be giving away spot prizes and extra entries into the main prize draw. These giveaways will be awarded randomly to people who subscribe to the following Twitter feeds: @afrihost, @afrigamer and @el33tonline.
Gamsecom is the world’s biggest gaming and entertainment fair and attracts over 275 000 gamers over a four day period. Visitors to this event will get a glimpse of soon-to-be released games and future gaming technologies.
AfriGamer ADSL is a package that gives clients 35GB of regular ADSL data plus free gaming data. The package has recently been revamped and now costs R299pm (incl. VAT).
Visit our competition page for further information.
