Current Notices
ADSL Network
All notices concerning our ADSL Network
Hosting
All notices concerning our Web Hosting Services
General
Misc. notices regarding service impact for our customers
Past Notices
ADSL Network
Past notices concerning our ADSL Network
High Impact
Opened: 13:06 Sat, May 18, 2013 • Resolved: 14:02 Sat, May 18, 2013
Some clients are currently experiencing errors when trying to authenticate new ADSL sessions/connections. Our engineers are aware of the problem and are currently working towards resolving this urgently. We apologise for any inconvenience this may cause, and we assure affected clients that resolving this is our top priority.
UPDATE 14:00 18 May 2013 Authentication issues have been resolved and all affected clients should now be able to connect as normal. Our engineers are monitoring the network to ensure that ADSL service performs as it should. We thank all our clients for their patience and understanding.
Medium Impact
Opened: 18:31 Sun, May 12, 2013 • Resolved: 18:47 Sun, May 12, 2013
We are currently showing errors in our authentication process which is causing some clients to have problems getting online once disconnected. Our engineers are working on this as our highest priority and we hope to have the issue resolved very soon. We sincerely apologise for the inconvenience caused to affected clients.
UPDATE 18:45 12 May 2013 The issue has been resolved, and our engineers are monitoring for any reoccurrence, We thank affected clients for their patience.
Low Impact
Opened: 16:20 Tue, April 30, 2013 • Resolved: 19:00 Tue, April 30, 2013
We’re experiencing an authentication problem on our ADSL service. Affected clients are unable to connect to the Internet and may receive an authentication error.
Please reboot your router, if the problem persists please be patient as our engineers are working to have the problem resolved soonest. We apologise for the inconvenience and we will post an update as soon as we have more information.
Low Impact
Opened: 17:32 Sun, April 14, 2013 • Resolved:
We’re routing International ADSL traffic over an alternate path as engineers continue efforts to restore the EASSy cable system to full capacity.
We apologise for any inconvenience and will keep our failover link under close watch to ensure the impact on quality of service is minimal.
UPDATE 7 May 2013 9:45am International ADSL traffic has been restored to normal paths for the past week, and this has been closely monitored for any degradation in performance or anomalies. Our engineers are satisfied that service over EASSy is now completely restored to normal performance, and that ADSL service is at optimal levels.
High Impact
Opened: 20:47 Tue, April 09, 2013 • Resolved: 22:25 Tue, April 09, 2013
We’re experiencing an authentication problem on our ADSL service. Affected clients are unable to connect to the Internet and may receive an authentication error.
MTN engineers are working to have the problem resolved soonest. We apologise for the inconvenience and we will post an update as soon as we have more information.
UPDATE 9 April 2013 22:20 Authentications are now being processed as expected and ADSL services should return to normal levels. Any clients who are not able to connect should reboot their routers and they should be able to access their regular services. We sincerely apologise to affected clients for the inconvenience, and assure all clients that we are investigating the cause of the interruption. We thank our clients for their patience and understanding.
Hosting
Past notices concerning our Web Hosting Services
Medium Impact
Opened: 17:23 Fri, May 17, 2013 • Resolved: 22:00 Fri, May 17, 2013
We are in the process of installing high priority security updates on all our shared hosting servers. The expected downtime is approximately 5 minutes per server. We apologise for any inconvenience, and assure our clients that we will make every effort to minimise any impact to their hosting services.
UPDATE 10pm 17th May 2013 Updates have now been successfully installed, and our team are monitoring all our shared hosting servers to ensure there are no further issues. We thank affected clients for their patience.
High Impact
Opened: 08:19 Thu, April 25, 2013 • Resolved: 09:15 Thu, April 25, 2013
We are currently experiencing a network connectivity issue at our Bryanston Data Centre, affecting some Hosting services such as Web Hosting and Email Access. Our senior network engineers are on-site and working towards resolving this as quickly as possible. We sincerely apologise to affected clients.
UPDATE 9:15am 25 April 2013 Full connectivity has been restored and all affected Hosting services are returning to normal. We thank affected clients for their patience, and our engineers are monitoring the network to ensure the issue does not re-occur.
Maintenance
Opened: 13:49 Fri, March 15, 2013 • Resolved: 21:30 Fri, March 15, 2013
Afrihost has planned a firewall upgrade to improve our hosting infrastructure in the Bryanston hosting facility.
The upgrade is scheduled to start at 23h00 on March 15th (tonight) & will be completed at 02h00 on Saturday 16th March.
Your IP addresses will remain unchanged and once the upgrade is complete your servers will continue to work exactly as before.
We will keep our status page updated throughout the upgrade.
We are sincerely sorry for the inconvenience this may cause you - Thank you for your patience and understanding.
Low Impact
Opened: 09:17 Tue, March 12, 2013 • Resolved: 11:52 Tue, March 12, 2013
We’ve identified a problem with the shared server, and had to bring the server down in order to run system checks and resolve any issues. The server has been rebooted and will be up and running shortly. We apologise for the inconvenience to clients with services hosted on that shared server.
Please note that this has not impacted any other hosting services.
Medium Impact
Opened: 23:25 Mon, March 04, 2013 • Resolved: 12:10 Mon, March 04, 2013
A connectivity issue at Bryanston impacted some Web Hosting services. This has been resolved and services are returning to normal.
We are continuing to monitor the situation, and will inform clients should the be any further developments. We sincerely apologise for the inconvenience.
General
Past notices regarding service impact for our customers
Medium Impact
Opened: 17:43 Thu, September 27, 2012 • Resolved: 09:48 Fri, September 28, 2012
We have the following service event ongoing : Client zone will not be active and top ups will also not be available for the next few hours.
This is due faulty equipment and we will be back up and running shortly.
We do apologize for the delay and will post an update once this has been resolved.
Kind Regards
The Afrihost Team
High Impact
Opened: 12:49 Tue, February 28, 2012 • Resolved: 14:36 Tue, February 28, 2012
We are experiencing the following major event.
Increased packet loss and latency to the data center, our clients will experience slow and degraded performance to our hosted servers and also to our adsl radius server.
This is being attended to as a matter of urgency by our engineers as well as our upstream provider.
We do apologize for the inconvenience caused by this, we do not have an eta as yet but will be updating our web site with the follow up on this event.
Kind Regards
The Afrihost team.
Medium Impact
Opened: 21:08 Wed, December 14, 2011 • Resolved: 07:33 Thu, December 15, 2011
We are experiencing a technical issue with our PABX system.
Our technicians are urgently attending to the matter and hope to have it resolved shortly.
Please SMS ‘help’ to 32541 and we will contact you as soon as possible.
We apologize for the inconvenience caused.
Medium Impact
Opened: 14:13 Thu, November 17, 2011 • Resolved: 15:46 Thu, November 17, 2011
Please note: You might experience intermittent access to ClientZone and the Orderforms in the next hour as we are performing emergency maintenance to the SQL systems that drive these services.
If you experience loss of access to these areas of our website, please check back in a few minutes
