All notices concerning our ADSL Network
All notices concerning our Web Hosting Services
Misc. notices regarding service impact for our customers
Past notices concerning our ADSL Network
Opened: 23:23 Thu, December 05, 2013 • Resolved: 07:38 Fri, December 06, 2013
We’ve received reports that several areas are currently experiencing no DSL connectivity due Telkom outages in the area. Some of the affected areas are Rooihuiskraal, Doornkloof, Lyttleton, Verwoedburgstad, Houtbaai, Voortreekerhoogte, Eldoraigne, Vredekloof, Highveld & Albertinia. There may be other areas affected which have not yet been listed.
We are told this is scheduled maintenance by Telkom and will be completed as quickly as possible. We do not have an ETA for completion and re-commencement of services from Telkom as yet.
We apologise for any inconvenience the maintenance may have caused to affected clients.
Opened: 09:53 Fri, November 22, 2013 • Resolved: 10:10 Fri, November 22, 2013
UPDATE 22 November 2013 10:15 Our engineers have isolated the cause and restored normal connectivity to the network. Any affected clients should reboot their routers if they are still unable to connect. We thank clients for their patience and apologise for any inconvenience experienced.
We are currently receiving reports of clients unable to authenticate on DSL in all regions. Our engineers are investigating urgently to find the cause and resolve the problem. We urge clients who are currently connected not to reboot their routers until the issue is resolved. We sincerely apologise to affected clients for the inconvenience.
Opened: 09:18 Mon, November 18, 2013 • Resolved: 13:56 Mon, November 18, 2013
UPDATE 18 November 13:50 Full capacity has been restored on the South (Cape) IPC and normal services have been restored. Our engineers will continue to monitor the network in the region to ensure that optimal performance is maintained. We sincerely thank affected clients for their patience and apologise for any inconvenience.
We have been notified that one of our IPC links in the Southern Region (Cape Town, Port Elizabeth and surrounding areas) is not performing as it should. We have reported the fault to Telkom and will be taking the link offline for maintenance. Once repaired we will restore full network capacity. We expect that there will be minimal impact to clients, though Uncapped shaping (only on torrents and downloads) may be more prevalent during this time. We sincerely apologise for any inconvenience to affected clients.
Opened: 13:24 Fri, November 15, 2013 • Resolved: 20:06 Fri, November 15, 2013
Telkom are reporting an outage in Pretoria North and surrounding areas. We are currently awaiting for feedback from them regarding the problem. Affected clients may not have connectivity. We apologise for the inconvenience to clients in the area, and we will post more updates as we receive further information.
Opened: 09:00 Fri, November 15, 2013 • Resolved: 09:24 Fri, November 15, 2013
UPDATE 15 November 2013 09:24 We are seeing normal authentication again on Mobile and the problem appears to be resolved. Our engineers are monitoring to ensure that services continue as normal. We thank affected clients for their patience while we addressed the issue.
We are receiving reports from clients who are unable to start new sessions on their Mobile Data. You may see an active connection but no data throughput. Our engineers are working with MTN to resolve this urgently. We sincerely apologise for the inconvenience.
Past notices concerning our Web Hosting Services
Opened: 10:50 Fri, December 06, 2013 • Resolved: 12:40 Fri, December 06, 2013
We’re investigating reports of network related problems at our Bryanston Hosting environment. We have escalated the matter and await urgent feedback from our upstream provider. We sincerely apologise to affected clients - who may be experiencing slow or unresponsive server performance. Our team are addressing this as top priority.
Opened: 07:40 Wed, November 27, 2013 • Resolved: 13:00 Wed, November 27, 2013
UPDATE 27 November 2013 13:00pm We have brought all affected servers back online and our Server Admin team are monitoring and addressing any residual issues. We sincerely apologise for any downtime experiences and thank affected clients for the patience and continued support.
We have received reports of several VM Servers not responding as expected in our virtual environment at our Gallo Manor Data Centre. Our team have proactively isolated the problem and implemented a solution. We are bringing affected servers back online and normal services will resume shortly. We apologise to affected clients, who may experience slow or unresponsive services while the issue is being resolved.
Opened: 07:00 Tue, November 26, 2013 • Resolved: 13:40 Tue, November 26, 2013
UPDATE 26 November 2013 13:30pm Normal Hosting services have been restored at Gallo Manor and our engineers are monitoring. We sincerely apologise for downtime and any inconvenience experiences and thank affected clients for their patience during the incident.
UPDATE 26 November 2013 12:25pm Our Network Engineers are still working urgently to resolve the network issue at our Gallo Manor DC. We sincerely apologise to affected clients for the downtime and slow service experienced. We are working as quickly as possible to restore services and we thank our clients for their patience.
UPDATE 26 November 2013 11:00am Our engineers are continuing to urgently address the network issue at our Gallo Manor DC. Affected clients may see slow or no response from their hosted sites or servers. We sincerely apologise for the impact to affected clients and assure them that all available resources are being brought to bear to resolve the issue as quickly as possible.
UPDATE 26 November 2013 9:45am We are seeing intermittent network issues at our Gallo Manor DC and are continuing to investigate. We thanks clients for their patience and hope to resolve the issue as quickly as possible.
UPDATE 26 November 2013 8:00am Normal Hosting services have been restored at our Gallo Manor Data centre and services should be normalising. We thank clients for their patience during the issue and apologise for any inconvenience caused.
A network issue at our Gallo Manor Data Centre may cause some Web Hosting clients to experience slow access to their servers or hosted services. Our network engineers are urgently attending to the problem, and we hope to have normal connectivity restored as quickly as possible. We sincerely apologise to affected clients for the inconvenience.
Opened: 18:32 Sat, October 19, 2013 • Resolved: 20:10 Sat, October 19, 2013
UPDATE 20:10 19 October 2013 Our server admins have restored service on our shared server, doom.aserv.co.za. Normal services have been restored and performance should be normalising. Our team will continue to monitor the server to ensure optimal performance. We apologise to affected clients for any inconvenience and thank you for your patience.
One of our shared servers, doom.aserv.co.za, is currently experiencing issues. Our server admin team is addressing this as highest priority, but we do not presently have an Estimated Time for Resolution. We sincerely apologise to affected clients for the downtime, and every effort is being made to ensure that the server is back up as quickly as possible. We thank affected clients for their patience and understanding as we address the problem.
Opened: 11:44 Thu, September 26, 2013 • Resolved: 15:55 Thu, September 26, 2013
UPDATE 26 September 2013 15:50 Our team have resolved the network issue at Gallo Manor and have restored normal hosting services. We will continue to monitor the network to ensure the best possible perofrmance for our clients. We are sincerely sorry for any inconvenience experienced during this period, and we thank our clients for their patience and understanding.
UPDATE 26 September 2013 14:00 Our engineers are reporting intermittent network issues at our Gallo Manor DC. We are resolving this as top priority, and hope to restore normal services shortly. We sincerely apologise to affected clients and assure them that we are addressing the issue as quickly as possible.
UPDATE 26 September 2013 13:00 Our engineers have restored full connectivity to the Gallo Manor Data Centre and services are returning to normal levels. We thank affected clients for their patience and understanding while the problem was occurring. Our team will continue to monitor for any reoccurrence.
We are currently experiencing a network problem at our Gallo Manor Data Centre. Sites hosted there are currently responding slower than usual and we are seeing some packet loss on hosted traffic. Our engineers are currently addressing the issue as top priority. We will post more information as soon as we receive feedback from our team. We sincerely apologise to affected clients.
Past notices regarding service impact for our customers
Opened: 16:04 Thu, September 05, 2013 • Resolved: 11:46 Thu, September 19, 2013
UPDATE 12 September 2013 18:00 We sincerely apologise to clients who have still not received their deliveries. We are doing everything possible to clear the backlog of deliveries, as well as fulfilling current orders. We understand that this has caused some frustration to affected clients, we’d like to assure any clients still awaiting delivery that every effort is being made to complete their orders as quickly as possible. We also sincerely thank clients for their patience and understanding. We will continue to post further updates as we receive more information.
Mobile Data Delivery Update
We would like to thank everyone for their patience while waiting to get their Mobile Packages.
The couriers have tried their utmost to deliver as many devices as possible before 6th September however, there have been some unforeseen delays resulting in some areas not getting their deliveries in time for which we apologise.
Pretoria deliveries can expect completion on Monday 9 September as a result of a high volume of orders.
Cape Town deliveries can expect completion by Tuesday 10 September as a result of a high volumes of orders and the extreme weather conditions that led to rain and flooding.
Durban deliveries can expect completion on Friday 6 September. Due to the oil spill on the highway Monday, no deliveries were done on Tuesday.
Again, we would like to apologise for any frustration the delays in the delivery of your mobile package has caused.
If you have any question or require more information, our team is always on hand to assist. You can contact us via Twitter, Facebook, Google + or call us on 011 612 7200.
The Afrihost Team
Opened: 10:46 Tue, August 20, 2013 • Resolved: 16:24 Tue, August 20, 2013
Update: 20 August 2013, 12h53
We sincerely apologise to clients who could not sign up for the Mobile Data Pre-Order offer due to our server load. We were completely surprised by the response, even though we had deployed additional servers to handle the increased traffic and requests. We do acknowledge that many clients are extremely frustrated and disappointed, and we are truly sorry.
To make this up to our clients, we’re giving away a total of 8000 FREE MiFi Devices. The offer was extended form 1000 to 8000 FREE MiFi Devices.
We’ll be making the order form live again shortly, so please check our Pre-Order page.
Opened: 17:43 Thu, September 27, 2012 • Resolved: 09:48 Fri, September 28, 2012
We have the following service event ongoing : Client zone will not be active and top ups will also not be available for the next few hours.
This is due faulty equipment and we will be back up and running shortly.
We do apologize for the delay and will post an update once this has been resolved.
The Afrihost Team
Opened: 12:49 Tue, February 28, 2012 • Resolved: 14:36 Tue, February 28, 2012
We are experiencing the following major event.
Increased packet loss and latency to the data center, our clients will experience slow and degraded performance to our hosted servers and also to our adsl radius server.
This is being attended to as a matter of urgency by our engineers as well as our upstream provider.
We do apologize for the inconvenience caused by this, we do not have an eta as yet but will be updating our web site with the follow up on this event.
The Afrihost team.
Opened: 21:08 Wed, December 14, 2011 • Resolved: 07:33 Thu, December 15, 2011
We are experiencing a technical issue with our PABX system.
Our technicians are urgently attending to the matter and hope to have it resolved shortly.
Please SMS ‘help’ to 32541 and we will contact you as soon as possible.
We apologize for the inconvenience caused.