DSL & Mobile Data

Gauteng Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Telkom Authentication in Johannesburg Resolved

Resolved: 13:00, 22 Oct 2014

We are receiving numerous reports of clients in the Johannesburg region that are unable to authenticate on their DSL accounts. We are currently investigating, but we believe that it may be linked to a technical issue on the Telkom network. Affected clients may be able to connect but not move any data,or be unable to connect at all. We will continue to investigate and post further information as we receive it.

Telkom have posted the following notice:

WF13302661 2014-10-22 09:37 Germiston Rosebank,Pretoria and NEW DOORNFONTEIN Link - we have links that are down ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users, WiFi users, All users will experience no connectivity.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Free State Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

KwaZulu-Natal Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

Limpopo Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Northern Cape Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Eastern Cape Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

South ADSL Network Demand Resolved

Resolved: 15:00, 30 Oct 2014

UPDATE 30 October 2014 15:00pm Our South IPC has been upgraded and we expect services to improve as we make the additional capacity available to clients. We thank clients in the region for their patience during this time.

2014-09-03 05:14 PM There has been a increase in bandwidth demand in the Southern region (Cape Town and surrounding areas), particularly between 19h00 and 23h00. ADSL clients in this region may experience reduced download speeds during this period.


Our team is working to manage the increased demand to deliver the best possible internet experience in the affected region.



We sincerely apologise to all clients who have been affected and assure them that we will continue to work towards improving their experience.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

Western Cape Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

South ADSL Network Demand Resolved

Resolved: 15:00, 30 Oct 2014

UPDATE 30 October 2014 15:00pm Our South IPC has been upgraded and we expect services to improve as we make the additional capacity available to clients. We thank clients in the region for their patience during this time.

2014-09-03 05:14 PM There has been a increase in bandwidth demand in the Southern region (Cape Town and surrounding areas), particularly between 19h00 and 23h00. ADSL clients in this region may experience reduced download speeds during this period.


Our team is working to manage the increased demand to deliver the best possible internet experience in the affected region.



We sincerely apologise to all clients who have been affected and assure them that we will continue to work towards improving their experience.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

Mpumulanga Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

North West Looking Good!

Slow DSL speeds Resolved

Resolved: 13:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

DSL North Region Low Impact

23 October 2014 16:00pm Our North IPC has been upgraded and we’re currently monitoring and calibrating the network for optimal performance. We expect users to have a much better experience overall, but there may be some periods where our technical team are testing which may affect performance over the next while. We sincerely thank clients affected for their patience over this period.

17 October 2014 10:00am We are seeing increased demand in the North region (Johannesburg, Pretoria and surrounding areas), which may affect DSL performance for clients in the region. While affected clients may experience slow speeds, we expect latency to continue to be stable for priority realtime services such as browsing, streaming and gaming. Our engineers are working hard to ensure that we provide the best possible experience and we will continue monitor traffic throughout. We apologise to affected clients for any poor experience and wish to assure them that we have ordered additional capacity from Telkom, and the upgrade is imminent. We believe this will make a significant improvement to performance and DSL experience will return to normal.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Demand on North IPC Resolved

Resolved: 09:57, 17 Oct 2014

We are currently experiencing increased demand in the North region (Johannesburg, Pretoria and surrounding areas). As a result, some users may experience diminished throughput (speeds) on their DSL. Our network team are investigating the issue and will be implementing changes to optimise efficiency to manage demand. We apologise for any inconvenience to affected clients and assure them that we are doing everything possible to improve their internet experience.

Increased DSL Demand Resolved

Resolved: 09:00, 23 Sep 2014

UPDATE 23 September 2014 9:00am Our team have been working to normalise performance. We are currently seeing demand has returned to expected levels and changes have been implemented to our traffic management systems to improve overall performance. We will continue to monitor performance. We sincerely thank affected clients for their patience during this period.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

General Notices Looking Good!

Support Lines Closed for Xmas Party Resolved

Resolved: 10:00, 08 Nov 2014

It’s that time of the year when we get our team together to thank them for their hard work and dedication, and to celebrate our amazing achievements throughout the year (including our 14th Birthday and winning ISP of the Year for the fourth time in a row).

However, we’re always aware that our clients come first, and we’ll make absolutely sure that all our clients still have access to support.

We’ll be closing our telephone lines at 4:30pm on Friday 7th of November, and lines will re-open the following day. However we will have ongoing support available throughout. Clients can email .(JavaScript must be enabled to view this email address), SMS “Help” to 32541 or submit a support request via ClientZone.

We’d like to thank our clients for 14 years of awesomeness, and we look forward to many, many more!!

Telephone Hold Times Resolved

Resolved: 17:09, 26 Sep 2014

UPDATE 11:10am 23 September 2014 Due to moving offices, we have switched over to a new PABX system to ensure that we receive telephonic queries. However this may result in long hold times. We sincerely apologise to clients experiencing this. We promise that we are doing our best to improve the current hold times. We also encourage clients to make use of other support channels to ensure that they are not waiting for long periods on hold.

We are currently moving offices and as a result, our telephone lines may be intermittent or inaccessible. We sincerely apologise to clients who may experience dropped calls or may not be able to access our telephonic support. Our other support channels are available so please email .(JavaScript must be enabled to view this email address), SMS “Help” to 32541 or make use of our Live Chat facility so that we can address your query. We thank you for your patience.

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Afrihost SMTP Errors Resolved

Resolved: 14:44, 12 Jun 2014

We are receiving reports from some clients experiencing intermittent problems sending mail due to a possible error on the Afrihost SMTP server (smtp.afrihost.co.za). Our support team are investigating with MTN to find the cause of this. We apologise to affected clients for any difficulty they may be experiencing.

ClientZone Intermittent Resolved

Resolved: 15:39, 09 Jun 2014

We are receiving reports from clients who are unable to access ClientZone intermittently. Our engineers are attending to the problem and hope to resolve this as quickly as possible. Some features within ClientZone may also be unavailable or not working correctly while the issue persists. We apologise for any inconvenience to affected clients.

Hosting Notices Looking Good!

Physical Servers at Gallo Manor Resolved

Resolved: 14:35, 04 Nov 2014

UPDATE 4 November 2014 14:30pm Our technical team report that all services are now restored to normal. Our team are monitoring the affected portion of our network. We’d like to thank affected clients for their patience during this time.

We are receiving reports of physical dedicated servers that are slow or not responsive at our Gallo Manor Data Centre. We are seeing intermittent packet loss to some physical servers. Affected clients may experience sites being down or intermittent access to emails. Our technical team are busy working with MTN to restore normal services as quickly as possible and we apologise for any inconvenience caused.

Cloud Related Outage Resolved

Resolved: 15:30, 28 Oct 2014

UPDATE 28 October 2014 15:00pm All Cloud services have been restored to normal operation. Our team are monitoring the network for best performance.

UPDATE 28 October 2014 12:36pm We are happy to report that many affected Virtual Machines (VM’s or Cloud Servers) have already been restored and our team are in the process of ensuring that all services are operational for affected clients. We’d like thank you for your patience.

We are currently working on restoring services for some Cloud Hosted Environments, which may be inaccessible at the moment. We expect services to be restored shortly and our network engineers are working on this as our highest priority.

CM4All Maintenance Resolved

Resolved

UPDATE 28 October 2014 13:30pm Maintenance is completed and all CM4All sites should be up and running. We’d like to thank affected clients for their patience.

Our CM4All products are currently being upgraded by the vendor, and may be unavailable for affected clients until around midday today. We apologise to affected clients for any disruption to their services.

Hosting Errors Resolved

Resolved: 16:04, 23 Oct 2014

UPDATE 23 October 2014 10:09am Our team report that our Bryanston Data Centre is now performing normal and hosted services are normalising. We will continue to monitor the network and ensure that the network continues to perform as expected. We’d like to thank clients for their patience.

UPDATE 23 October 2014 9:47am Our technical team have confirmed that our Gallo Manor Data Centre is now performing normally, and the current issue is limited to our Bryanston facilities. Our team are working with our upstream providers to resolve the issue and restore normal performance as quickly as possible.

We are receiving reports of intermittent Hosting errors and performance. We are awaiting further information from our technical team regarding the cause and extent of what clients are experiencing. We sincerely apologise for any interruption of normal hosting services and assure our clients that we are working on this as our highest priority.

Shared Hosting Resolved

Resolved

We are receiving reports from clients of slow response or no connection to some Shared Hosting services. Affected clients may be unable to browse their websites, access emails or experience very slow response to these services. Our engineers are investigating and we hope to restore normal services as soon as possible. We sincerely apologise to affected clients for any inconvenience.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM