DSL & Mobile Data

Gauteng Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

Telkom Maintenance in Edenvale Resolved

Resolved: 20:26, 04 Jul 2014

We have been informed that Telkom are performing planned maintenance on their infrastructure in the Edenvale area. The maintenance is scheduled to last 8 hours approximately. During this time, clients may experience no connectivity or degraded connectivity. We apologise to any clients affected by this. We will update this notice as we receive further updates.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Free State Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Kwa-Zula Natal Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Limpopo Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Northern Cape Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Eastern Cape Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Western Cape Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Mpumulanga Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

North West Scheduled Maintenance

DSL & Mobile Network Maintenance Maintenance

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

DSL & Mobile Authentication Resolved

Resolved: 12:00, 24 Jun 2014

UPDATE 00h00 24 June 2014 Authentication errors have been resolved and normal service has been restored. Our engineers will continue to monitor the network for any reoccurence of this issue. We sincerely apologise to to affected clients and thank them for their continued patience.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

General Notices Looking Good!

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Afrihost SMTP Errors Resolved

Resolved: 14:44, 12 Jun 2014

We are receiving reports from some clients experiencing intermittent problems sending mail due to a possible error on the Afrihost SMTP server (smtp.afrihost.co.za). Our support team are investigating with MTN to find the cause of this. We apologise to affected clients for any difficulty they may be experiencing.

ClientZone Intermittent Resolved

Resolved: 15:39, 09 Jun 2014

We are receiving reports from clients who are unable to access ClientZone intermittently. Our engineers are attending to the problem and hope to resolve this as quickly as possible. Some features within ClientZone may also be unavailable or not working correctly while the issue persists. We apologise for any inconvenience to affected clients.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently down due to a technical error. Our team are currently working on restoring our systems as quickly as possible. Please note that you can still reach our support team via email on .(JavaScript must be enabled to view this email address) or by SMSing “Help” to 32541.

ClientZone Inaccessible Resolved

Resolved

We are currently receiving reports of clients unable to access ClientZone. Our team are investigating,  and will restore ClientZone services as quickly as possible. We apologise for any inconvenience caused.

Hosting Notices Looking Good!

Gallo Manor Cloud Hosting Resolved

Resolved: 19:00, 17 Jul 2014

We are currently experiencing an outage in our Cloud Hosting environment affecting some cloud hosted services at our Gallo Manor Data Centre. Affected clients may experience slow or no connectivity to their hosted services. Our technical team are urgently attending to this to minimise the impact to clients. We sincerely apologise for any inconvenience caused.

Dedicated Hosting at Gallo Manor DC Resolved

Resolved: 23:18, 13 Jun 2014

UPDATE 23h00 13 June 2014 The problem has been resolved and normal services and connectivity have been restored. Our engineers will monitor the network for any further occurrence. We sincerely apologise for any inconvenience and thank affected clients for their patience.

We are currently experiencing a network problem affecting physical dedicated servers at our Gallo Manor facility. Our engineers are onsite investigating the cause of the problem. All other hosting facilities are not affected at the present moment. We apologise to affected clients for any inconvenience caused.

Heartbleed OpenSSL Security Patch Resolved

Resolved: 16:45, 11 Jun 2014

We’d like to inform clients that all Afrihost Shared and Managed Dedicated Servers have been patched in response to the latest Heartbleed OpenSSL vulnerability reported. We would also like to urge all Unmanaged Dedicated Hosting clients to patch their servers as soon as possible in order to avoid any security issues.

A step by step guide to patching servers can be found at http://ccsinjection.lepidum.co.jp/ .

Kindly contact our support team by email (using the subject Heartbleed OpenSSL Security Patch), if you require further information or assistance.

Hosting at Bryanston DC Resolved

Resolved: 11:33, 22 May 2014

UPDATE 22 May 2014 11:45am Our engineers have restored connectivity to the DC and we believe the issue has been resolved. We will continue to monitor the network and we apologise to any clients affected.

We are experiencing connectivity problems with our Bryanston Data Centre. Clients hosted at this facility may have difficulty connecting to their servers. Our engineers are attending to this urgently, and we will post further updates as we receive them. We apologise to affected clients for any inconvenience. Web Hosting at other Data Centres is not affected.

Outage affecting Cloud Servers Resolved

Resolved: 12:00, 21 Mar 2014

We apologise for the current outage on Cloud Servers and some Shared Hosting servers. The maintenance performed last night was believed to be successful but the problem resurfaced around 07h00 this morning. Our engineers and vendors are working tirelessly to restore all services ASAP. Our sincere apologies. We thank you for your patience.

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