DSL & Mobile Data

Gauteng Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Free State Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

KwaZulu-Natal Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Static IPs Resolved

Resolved

We are currently receiving reports the Business DSL clients using Static IPs are authenticating on the network but not able to get any data transfer. Our engineers are currently working on this to restore normal services and we apologise for any inconvenience.

Limpopo Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Northern Cape Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Eastern Cape Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

HTTP access and Latency Affecting the South Resolved

Resolved: 22:00, 07 Dec 2014

We are getting reports that DSL users in the South cannot access websites over http and are experiencing latency to some gaming servers.
Our team is currently working on identifying the cause and resolving the issue. They are working on getting access restored as soon as possible.

We apologise for the inconvenience caused.

UPDATE: HTTP access looks to have been resolved. We are still monitoring the network to make sure services are fully restored. We are still working on a resolution for gaming latency.

UPDATE: Gaming latency has been resolved

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Western Cape Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

HTTP access and Latency Affecting the South Resolved

Resolved: 22:00, 07 Dec 2014

We are getting reports that DSL users in the South cannot access websites over http and are experiencing latency to some gaming servers.
Our team is currently working on identifying the cause and resolving the issue. They are working on getting access restored as soon as possible.

We apologise for the inconvenience caused.

UPDATE: HTTP access looks to have been resolved. We are still monitoring the network to make sure services are fully restored. We are still working on a resolution for gaming latency.

UPDATE: Gaming latency has been resolved

Telkom DSL Cape Town Resolved

Resolved: 10:43, 04 Dec 2014

We are receiving reports from clients in the Cape Town area who are not able to get online. We have received confirmation from Telkom that a network link in Bellville is currently down, which may be linked to what clients are experiencing. We will post any further information as it is received. We are currently aware of clients affected in Bellville, Somerset West, Paarl and Stellenbosch, but there may be other affected areas.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Mpumulanga Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

North West Looking Good!

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

IPC Link Down Resolved

Resolved: 17:00, 12 Dec 2014

We apologise for the poor performance DSL users in the North may be experiencing. We are reporting that an IPC link is down. MTN has logged a fault with Telkom and are working as fast as possible to restore the link and to get performance back to normal.

We are sorry for any inconvenience caused during this time.

UPDATE: Latency has normalised but we are still waiting for the IPC link to go back up.

UPDATE: IPC link is back up.

Degraded YouTube on DSL Resolved

Resolved

We’re aware of some clients seeing degraded performance when streaming content from YouTube. Our team are aware of the queries and running through various options to have this resolved. Apologies for any inconvenience caused.

UPDATE: Performance on YouTube has normalised. Our team will continue to monitor performance.

DNS Errors on DSL Resolved

Resolved: 09:55, 03 Dec 2014

UPDATE 3 December 2014 9:50am Our technical team report that all DNS errors have now been resolved and clients should be experiencing normal performance. We’d like to thank affected clients for their patience during this time.

We are experiencing some errors on our DNS servers. We sincerely apologise to clients who are experiencing slow speeds or are unable to access some online services.

Please reboot your DSL router, which will rectify the error. Should this not immediately improve your experience, please ensure that your router’s DNS settings are set to “Automatically Obtain from ISP” and are not set to static DNS settings.

Slow DSL speeds Resolved

Resolved: 14:23, 22 Nov 2014

UPDATE 22 November 2014 1:25pm Our technical team report that they have isolated the cause of the poor performance on the network and have implemented a solution which they believe will greatly improve our client’s DSL experience. They will continue to monitor performance and refine network management, but we believe that clients should be experiencing normal internet speeds and latency. We’d like to encourage clients to test and if they are still unhappy with their overall experience to contact our support team, so that we can determine if there are outside factors affecting their DSL performance. We are sincerely grateful to clients for their support and patience over this period.

UPDATE 21 November 2014 11:00am Our team are reporting some progress, based on reports from clients, and we expect to see continuous improvement based on these reports. Our team are monitoring the effects of our latest changes, and will continue to work on this until they are satisfied that performance levels are acceptable. We’d like to thank clients for their patience. We’d like to encourage clients still experiencing no change in perfromance to troubleshoot with our support team to ensure that there are no other factors affecting their individual performance.

UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.

UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

General Notices Looking Good!

Phone Lines Down Resolved

Resolved: 19:12, 26 Nov 2014

UPDATE 26 November 2014 18:10pm Our phone lines have been restored and normal support services will now continue. We apologise for the disruption and thanks clients for their patience.

Our telephone lines may be unavailable for a very brief period from 18h00. Our team are working to ensure there is minimal disruption to normal support services. We will update this message as we receive additional information. We apologise for any inconvenience this may cause, and thank clients for their patience.

Support Lines Closed for Xmas Party Resolved

Resolved: 11:00, 08 Nov 2014

It’s that time of the year when we get our team together to thank them for their hard work and dedication, and to celebrate our amazing achievements throughout the year (including our 14th Birthday and winning ISP of the Year for the fourth time in a row).

However, we’re always aware that our clients come first, and we’ll make absolutely sure that all our clients still have access to support.

We’ll be closing our telephone lines at 4:30pm on Friday 7th of November, and lines will re-open the following day. However we will have ongoing support available throughout. Clients can email .(JavaScript must be enabled to view this email address), SMS “Help” to 32541 or submit a support request via ClientZone.

We’d like to thank our clients for 14 years of awesomeness, and we look forward to many, many more!!

Telephone Hold Times Resolved

Resolved: 18:09, 26 Sep 2014

UPDATE 11:10am 23 September 2014 Due to moving offices, we have switched over to a new PABX system to ensure that we receive telephonic queries. However this may result in long hold times. We sincerely apologise to clients experiencing this. We promise that we are doing our best to improve the current hold times. We also encourage clients to make use of other support channels to ensure that they are not waiting for long periods on hold.

We are currently moving offices and as a result, our telephone lines may be intermittent or inaccessible. We sincerely apologise to clients who may experience dropped calls or may not be able to access our telephonic support. Our other support channels are available so please email .(JavaScript must be enabled to view this email address), SMS “Help” to 32541 or make use of our Live Chat facility so that we can address your query. We thank you for your patience.

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Afrihost SMTP Errors Resolved

Resolved: 15:44, 12 Jun 2014

We are receiving reports from some clients experiencing intermittent problems sending mail due to a possible error on the Afrihost SMTP server (smtp.afrihost.co.za). Our support team are investigating with MTN to find the cause of this. We apologise to affected clients for any difficulty they may be experiencing.

Hosting Notices Looking Good!

Physical Servers at Gallo Manor Resolved

Resolved: 15:35, 04 Nov 2014

UPDATE 4 November 2014 14:30pm Our technical team report that all services are now restored to normal. Our team are monitoring the affected portion of our network. We’d like to thank affected clients for their patience during this time.

We are receiving reports of physical dedicated servers that are slow or not responsive at our Gallo Manor Data Centre. We are seeing intermittent packet loss to some physical servers. Affected clients may experience sites being down or intermittent access to emails. Our technical team are busy working with MTN to restore normal services as quickly as possible and we apologise for any inconvenience caused.

Cloud Related Outage Resolved

Resolved: 16:30, 28 Oct 2014

UPDATE 28 October 2014 15:00pm All Cloud services have been restored to normal operation. Our team are monitoring the network for best performance.

UPDATE 28 October 2014 12:36pm We are happy to report that many affected Virtual Machines (VM’s or Cloud Servers) have already been restored and our team are in the process of ensuring that all services are operational for affected clients. We’d like thank you for your patience.

We are currently working on restoring services for some Cloud Hosted Environments, which may be inaccessible at the moment. We expect services to be restored shortly and our network engineers are working on this as our highest priority.

CM4All Maintenance Resolved

Resolved

UPDATE 28 October 2014 13:30pm Maintenance is completed and all CM4All sites should be up and running. We’d like to thank affected clients for their patience.

Our CM4All products are currently being upgraded by the vendor, and may be unavailable for affected clients until around midday today. We apologise to affected clients for any disruption to their services.

Hosting Errors Resolved

Resolved: 17:04, 23 Oct 2014

UPDATE 23 October 2014 10:09am Our team report that our Bryanston Data Centre is now performing normal and hosted services are normalising. We will continue to monitor the network and ensure that the network continues to perform as expected. We’d like to thank clients for their patience.

UPDATE 23 October 2014 9:47am Our technical team have confirmed that our Gallo Manor Data Centre is now performing normally, and the current issue is limited to our Bryanston facilities. Our team are working with our upstream providers to resolve the issue and restore normal performance as quickly as possible.

We are receiving reports of intermittent Hosting errors and performance. We are awaiting further information from our technical team regarding the cause and extent of what clients are experiencing. We sincerely apologise for any interruption of normal hosting services and assure our clients that we are working on this as our highest priority.

Shared Hosting Resolved

Resolved

We are receiving reports from clients of slow response or no connection to some Shared Hosting services. Affected clients may be unable to browse their websites, access emails or experience very slow response to these services. Our engineers are investigating and we hope to restore normal services as soon as possible. We sincerely apologise to affected clients for any inconvenience.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM