DSL & Mobile Data

Gauteng Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

Free State Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

KwaZulu-Natal Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

Limpopo Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

Northern Cape Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

Eastern Cape Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

Western Cape Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Mpumulanga Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

North West Injured But Okay!

ADSL Network Performance Medium Impact

23 June 2015 Our network team and management are aware that some of our clients have been experiencing poor internet performance over our ADSL services. Due to high demand for bandwidth on our network, affected clients may be experiencing slow speeds and high latency, particularly during periods when demand is very high. We sincerely apologise for the poor experience, and we’d like to assure our clients that their feedback and concerns are very important to us, and every possible resource at our disposal is being employed to improve overall network performance.

We are currently in the process of designing and deploying comprehensive network upgrades nationally.

Unfortunately we’re unable give a timeframe for these upgrades to be completed, but we commit to providing our clients with as much information as possible as it becomes available.

Once again we would like to sincerely apologise to affected clients for the poor experience they have had, and assure them that we will continue to dedicate ourselves to providing the best possible internet experience.

Increased latency to Google-based Services. Resolved

Resolved: 08:45, 01 Jul 2015

UPDATE 8:45am 1 July 2015 Our testing now shows that Gmail is routing locally as per normal, and all Google service should have now returned to normal. We sincerely apologise for any inconvenience this error may have caused our clients.

UPDATE 8:40am 30 June 2015 We are seeing improvement in Google based services performance on our network. We are seeing services like YouTube route locally, improving latency and reducing buffering. We are still seeing some client’s Gmail not routing locally as it should, and we are awaiting further feedback on when this will be resolved. We sincerely thank clients for their ongoing patience.

We are currently receiving reports of increased latency to Google-based services, our network and management team have escalated the query to MTN who are working on resolving the latency as rapidly as possible. We expect the latency to Google-based services to improve during the course of the evening.

Poor ADSL Speed (North Region) Resolved

Resolved: 10:44, 24 Jun 2015

UPDATE 23 June 2015 8:15am We are currently working on improving our client’s overall experience in the North region. We will update this notice with any further updates or information as we receive it from our technical team working on resolving the issue.

We are receiving reports of poor internet speed and high latency in our North network (Gauteng and surrounding areas). Our network engineers are investigating the possible cause and we hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause or the poor internet service they may be experiencing.

Mobile Data & DSL Authentication Resolved

Resolved: 18:19, 09 Jun 2015

UPDATE 15:45 9 June 2015 Our engineers believe they have isolated the cause and we are seeing services return to normal. Our team will continue to monitor the network until they are satisfied that services have been fully restored. We’d like to thank affected clients for their patience and support.

We are receiving reports of clients experiencing intermittent authentication on their Mobile Data and DSL products. Affected clients have also reported intermittent high latency and slow throughput while connected. We are investigating further and hope to resolve this as quickly as possible to improve our affected clients’ experience. We sincerely apologise for any inconvenience this may cause.

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

General Notices Looking Good!

Phones Lines Down Resolved

Resolved: 15:34, 01 Jun 2015

We are currently experiencing problems with our incoming and outgoing telephone lines. Client may not be able to call in for telephonic support while this being addressed. Our alternative support channels are still accessible (email to support@afrihost.com, live chat via website and social media via Twitter, Facebook and Google +). You can also SMS “Help” to 32541 and we will call you back just as soon as we can.

We sincerely apologise for any inconvenience this may cause and hope to restore normal services as quickly as possible.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

ClientZone Unavailable Resolved

Resolved: 12:23, 28 Mar 2015

UPDATE 28 March 2015 10:15am ClientZone access and services have been fully restored. Our team will continue to monitor our systems to ensure that any further interruptions are prevented, if possible. We thank clients for their patience and once again apologise for any inconvenience this may have cause.

UPDATE 28 March 2015 9:00am Our technical team have worked through the night to restore ClientZone access for all our clients. We sincerely apologise for the inconvenience we know this has cause for many of our clients. Our team will continue to address this until we can restore full services as quickly as possible.

Clients will not be able to access ClientZone while our team performs maintenance on our systems. We apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 19:12, 26 Nov 2014

UPDATE 26 November 2014 18:10pm Our phone lines have been restored and normal support services will now continue. We apologise for the disruption and thanks clients for their patience.

Our telephone lines may be unavailable for a very brief period from 18h00. Our team are working to ensure there is minimal disruption to normal support services. We will update this message as we receive additional information. We apologise for any inconvenience this may cause, and thank clients for their patience.

Support Lines Closed for Xmas Party Resolved

Resolved: 11:00, 08 Nov 2014

It’s that time of the year when we get our team together to thank them for their hard work and dedication, and to celebrate our amazing achievements throughout the year (including our 14th Birthday and winning ISP of the Year for the fourth time in a row).

However, we’re always aware that our clients come first, and we’ll make absolutely sure that all our clients still have access to support.

We’ll be closing our telephone lines at 4:30pm on Friday 7th of November, and lines will re-open the following day. However we will have ongoing support available throughout. Clients can email support@afrihost.com, SMS Help to 32541 or submit a support request via ClientZone.

We’d like to thank our clients for 14 years of awesomeness, and we look forward to many, many more!!

Hosting Notices Looking Good!

Bryanston Data Centre Resolved

Resolved: 11:12, 07 Jul 2015

UPDATE 11:00am 7 July 2015 The data storage has been repaired and services should resume as normal. We apologise for any inconvenience clients may have experience and thank them for their patience.

Our engineers are currently attending to a data store error on site, which may affect clients connected to that specific data storage. Affected clients may experience some downtime, but every effort is being made to proactively prevent or mitigate this. We apologise for any inconvenience experienced as a result of this.

Gallo Manor Data Centre Resolved

Resolved: 14:09, 19 Jun 2015

We are currently experiencing a network problem within our Gallo Manor Data Centre Virtual Environment, affecting some client’s web hosting services. Affected clients may have little or no access to their sites or servers. Our network engineers are currently addressing this and we sincerely apologise to affected clients for any inconvenience this may cause.

Hosting at Gallo Manor Resolved

Resolved: 10:55, 06 May 2015

We’re currently experiencing packet loss to our Gallo Manor Environment. Affected clients may experience slow or non-responsive web hosting services until the error is resolved. Our network engineers are investigating the cause of the problem and hope to restore services shortly. We sincerely apologise to affected clients for any inconvenience.

Hosting at Gallo Manor Resolved

Resolved: 06:57, 05 May 2015

UPDATE 9:50am 4 May 2015 Our engineers inform us that all hosting services have been restored and they are currently monitoring the network. We thank clients for their patience and apologise for any downtime or inconvenience as a result of the outage.

We are currently experiencing some errors with hosted services at our Gallo Manor Data Centre. We are presently restoring affected hosts/servers. We’d like to assure affected clients that we have dedicated all our resources towards resolving this as quickly as possible, and we sincerely apologise for any inconvenience.

Hosting Outage at Bryanston DC Resolved

Resolved: 15:17, 02 Apr 2015

We are currently experiencing an outage at our Bryanston Data Centre, which has made some hosted services at the facility inaccessible. Affected clients will not have access to their shared or dedicated hosting until service is restored. We sincerely apologise to affected clients and assure them that we are devoting all available resources towards resolving this.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM