DSL & Mobile Data

Gauteng Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Telkom Outages Resolved

Resolved

We have received reports that several Telkom exchanges in the Durban North and Kloof areas are currently down and clients in the area are unable to access the internet. This may affect clients with the dialling prefixes (031) 563, (031) 564 & (031) 573 and others in the surrounding areas. We apologise for the interruption to normal DSL services and are informed that Telkom will restore DSL connectivity as quickly as possible.

UPDATE: We have received more reports of DSL outages across South Africa. Affect areas are (012) 347 & (051) 812

UPDATE: 11:15am, Telkom has updated their noticeboard, DSL problems have been resolved in the Durban North area.

UPDATE: The outages have been cleared.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Free State Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

KwaZulu-Natal Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Telkom Outages Resolved

Resolved

We have received reports that several Telkom exchanges in the Durban North and Kloof areas are currently down and clients in the area are unable to access the internet. This may affect clients with the dialling prefixes (031) 563, (031) 564 & (031) 573 and others in the surrounding areas. We apologise for the interruption to normal DSL services and are informed that Telkom will restore DSL connectivity as quickly as possible.

UPDATE: We have received more reports of DSL outages across South Africa. Affect areas are (012) 347 & (051) 812

UPDATE: 11:15am, Telkom has updated their noticeboard, DSL problems have been resolved in the Durban North area.

UPDATE: The outages have been cleared.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

Facebook Down Resolved

Resolved: 09:18, 27 Jan 2015

We are receiving reports of client being unable to access Facebook. This is confirmed to be an error on Facebook’s side, and is occurring on all ISP networks to our knowledge. Once Facebook have restored their systems, regular Facebook access will resume. We apologise for any inconvenience this may cause.

Static IP’s Resolved

Resolved: 15:40, 17 Dec 2014

We are receiving reports that some clients are having difficulty obtaining a Static IP and also some VPN sessions are disconnecting unexpectedly after successfully connecting initially. The error appears intermittent and seems to affect only some clients.

We are working with MTN to find the cause of these symptoms and sincerely apologise to affected clients. We will work towards resolving this as quickly as possible.

UPDATE: Issue has been resolved.

Limpopo Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Telkom Outages Resolved

Resolved

We have received reports that several Telkom exchanges in the Durban North and Kloof areas are currently down and clients in the area are unable to access the internet. This may affect clients with the dialling prefixes (031) 563, (031) 564 & (031) 573 and others in the surrounding areas. We apologise for the interruption to normal DSL services and are informed that Telkom will restore DSL connectivity as quickly as possible.

UPDATE: We have received more reports of DSL outages across South Africa. Affect areas are (012) 347 & (051) 812

UPDATE: 11:15am, Telkom has updated their noticeboard, DSL problems have been resolved in the Durban North area.

UPDATE: The outages have been cleared.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Northern Cape Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

Eastern Cape Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

South Region DSL Speed & Latency Resolved

Resolved: 13:23, 04 Feb 2015

UPDATE 06:45 4 February 2015 We have been updated that the issues experienced were due to a Telkom regional fault affecting all ISPs with IPC in Cape Town and Surrounding areas. We are receiving reports of services returning to normal but will seek further confirmation from Telkom if possible. We thank clients for their continued patience in this time.

We are receiving numerous reports from clients of very slow DSL speeds and high latency on their DSL connections. Our network engineers are investigating urgently to resolve this as quickly as possible. We sincerely apologise to affected clients for the poor performance currently experienced.

Facebook Down Resolved

Resolved: 09:18, 27 Jan 2015

We are receiving reports of client being unable to access Facebook. This is confirmed to be an error on Facebook’s side, and is occurring on all ISP networks to our knowledge. Once Facebook have restored their systems, regular Facebook access will resume. We apologise for any inconvenience this may cause.

Western Cape Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

South Region DSL Speed & Latency Resolved

Resolved: 13:23, 04 Feb 2015

UPDATE 06:45 4 February 2015 We have been updated that the issues experienced were due to a Telkom regional fault affecting all ISPs with IPC in Cape Town and Surrounding areas. We are receiving reports of services returning to normal but will seek further confirmation from Telkom if possible. We thank clients for their continued patience in this time.

We are receiving numerous reports from clients of very slow DSL speeds and high latency on their DSL connections. Our network engineers are investigating urgently to resolve this as quickly as possible. We sincerely apologise to affected clients for the poor performance currently experienced.

TableView Exchanges Down Resolved

Resolved: 17:34, 27 Jan 2015

We have received reports that several Telkom exchanges in the TableView area are currently down and clients in the area are unable to access the internet. This may affect clients with the dialling prefixes (021) 556 & (021) 557 and others in the surrounding areas. We apologise for the interruption to normal DSL services and are informed that Telkom will restore DSL connectivity as quickly as possible.

Mpumulanga Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

North West Looking Good!

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 15:43, 09 Feb 2015

UPDATE 9 February 2015 15h30 MTN report that the problem has been resolved and services have now resumed as normal to affected clients. We thank clients for their patience and apologise for the interruption to their services.

We are receiving reports of Mobile Data clients being unable to access their data. This appears to affect only some clients, but those affected appear to connect but are not able to get online. This appears to affect Afrihost Mobile Data clients as well as client directly on the MTN network. We are investigating with MTN to find the cause of the problem. We apologise to all affected clients for any inconvenience.

Authentication Errors on DSL Resolved

Resolved: 14:00, 04 Feb 2015

UPDATE: 14h00 4 February 2015 Authentications are coming through as normal. Our team will continue to monitor the issue. Thank you for your patience.

We are receiving reports of some clients unable to authenticate on our DSL network. Affected clients will be unable to get online during this period. We request that clients who are currently connected do not reboot their routers until the problem has been resolved. We apologise for any inconvenience this may cause.

General Notices Looking Good!

ClientZone Unavailable Resolved

Resolved: 12:23, 28 Mar 2015

UPDATE 28 March 2015 10:15am ClientZone access and services have been fully restored. Our team will continue to monitor our systems to ensure that any further interruptions are prevented, if possible. We thank clients for their patience and once again apologise for any inconvenience this may have cause.

UPDATE 28 March 2015 9:00am Our technical team have worked through the night to restore ClientZone access for all our clients. We sincerely apologise for the inconvenience we know this has cause for many of our clients. Our team will continue to address this until we can restore full services as quickly as possible.

Clients will not be able to access ClientZone while our team performs maintenance on our systems. We apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 19:12, 26 Nov 2014

UPDATE 26 November 2014 18:10pm Our phone lines have been restored and normal support services will now continue. We apologise for the disruption and thanks clients for their patience.

Our telephone lines may be unavailable for a very brief period from 18h00. Our team are working to ensure there is minimal disruption to normal support services. We will update this message as we receive additional information. We apologise for any inconvenience this may cause, and thank clients for their patience.

Support Lines Closed for Xmas Party Resolved

Resolved: 11:00, 08 Nov 2014

It’s that time of the year when we get our team together to thank them for their hard work and dedication, and to celebrate our amazing achievements throughout the year (including our 14th Birthday and winning ISP of the Year for the fourth time in a row).

However, we’re always aware that our clients come first, and we’ll make absolutely sure that all our clients still have access to support.

We’ll be closing our telephone lines at 4:30pm on Friday 7th of November, and lines will re-open the following day. However we will have ongoing support available throughout. Clients can email support@afrihost.com, SMS Help to 32541 or submit a support request via ClientZone.

We’d like to thank our clients for 14 years of awesomeness, and we look forward to many, many more!!

Telephone Hold Times Resolved

Resolved: 18:09, 26 Sep 2014

UPDATE 11:10am 23 September 2014 Due to moving offices, we have switched over to a new PABX system to ensure that we receive telephonic queries. However this may result in long hold times. We sincerely apologise to clients experiencing this. We promise that we are doing our best to improve the current hold times. We also encourage clients to make use of other support channels to ensure that they are not waiting for long periods on hold.

We are currently moving offices and as a result, our telephone lines may be intermittent or inaccessible. We sincerely apologise to clients who may experience dropped calls or may not be able to access our telephonic support. Our other support channels are available so please email support@afrihost.com, SMS “Help” to 32541 or make use of our Live Chat facility so that we can address your query. We thank you for your patience.

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Hosting Notices Looking Good!

Hosting Outage at Bryanston DC Resolved

Resolved: 10:37, 27 Mar 2015

UPDATE: We are still working on bringing the last few servers online again. For the few clients who remain affected, we apologise for the inconvenience.

UPDATE: Hosting services have been restored at the Bryanston Data Centre. Our team continues to monitor the network. Thank you for your patience.

We are currently experiencing a network outage at our Bryanston Data Centre, which has made all hosted services at the facility inaccessible. Affected clients will not have access to their shared or dedicated hosting until the network is restored. We sincerely apologise to affected clients and assure them that we are devoting all available resources towards restoring services.

Virtual Servers at Gallo Manor DC Resolved

Resolved: 12:43, 23 Mar 2015

UPDATE 23 March 2015 10:50am We are seeing normal performance returning to affected servers. We will continue to monitor the situation to ensure that clients are not further inconvenienced and thank all affected clients for their patience.

We are receiving reports of some clients getting slow access to their hosting services (shared hosting or dedicated virtual hosting) or no access due to a network issue. Our engineers are currently working to restore normal performance as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Scheduled Maintenance for Hosting Resolved

Resolved: 08:11, 23 Mar 2015

Our Hosting environment will be undergoing scheduled maintenance between 00:00 and 05:00 on Sunday 22 March 2015. Some servers may be temporarily unavailable at the Teraco Data Centre during this period. We apologise for any inconvenience caused.

Interrupted service at Gallo Manor Resolved

Resolved: 11:47, 04 Mar 2015

We are experiencing a network problem at our Gallo Manor data centre. Clients may not be able to connect to their server or experience intermittent connectivity. There may also be problems with emails - incoming mails. Our team is working on resolving the problem. We apologise for any inconvenience caused.

UPDATE: Issue has been resolved. Our team continues to monitor the hosting environment.

Scheduled Maintenance for Cloud Hosting Maintenance

Our Cloud Hosting environment will be undergoing scheduled maintenance between 00:00 and 02:00 on Wednesday 4 March 2015. Some servers may be temporarily unavailable during this period. We apologise for any inconvenience caused.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM