Broadband & Mobile Data

Gauteng Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Free State Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Outage on Telkom DSL Network Resolved

Resolved

DSL Clients in the Free State may experience intermittent internet connectivity. Telkom is in the process of investigating the cause and will aim to restore connectivity as quickly as possible.

DSL lines with the 051 to 058 dialing codes are in the affected.

KwaZulu-Natal Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Slow DSL Speed and Latency in EAST Region Resolved

Resolved: 16:16, 04 Nov 2016

Clients in the East Region (Durban and surrounding areas) may currently be experiencing slow DSL speeds and high latency. Our network engineers are addressing this as high priority. We sincerely apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Limpopo Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Northern Cape Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Eastern Cape Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Slow or Intermittent Connectivity in the South Resolved

Resolved

We are receiving reports from DSL users in the Southern region (Cape Town and surronding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

UPDATE: 31 October 2016
Connectivity in the Southern region (Cape Town and surronding areas) has started to normalize as capacity is restored.

DSL and Mobile Performance Resolved

Resolved: 08:16, 29 Oct 2016

UPDATE 09:15 29 October 2016 Network has been restored and performance is normalising. We’d like to thank affected clients for their patience.

We are currently experiencing a network issue at our Cape Town facility, which may affect Mobile and DSL performance in the region. Affected clients may experience limited to no connectivity until the network is fully restored. We sincerely apologise for any inconvenience this may cause. Other regions are not affected and performance on DSL and Mobile remains normal. Our team are currently working to address the issue in Cape Town.

Western Cape Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Slow or Intermittent Connectivity in the South Resolved

Resolved

We are receiving reports from DSL users in the Southern region (Cape Town and surronding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

UPDATE: 31 October 2016
Connectivity in the Southern region (Cape Town and surronding areas) has started to normalize as capacity is restored.

DSL and Mobile Performance Resolved

Resolved: 08:16, 29 Oct 2016

UPDATE 09:15 29 October 2016 Network has been restored and performance is normalising. We’d like to thank affected clients for their patience.

We are currently experiencing a network issue at our Cape Town facility, which may affect Mobile and DSL performance in the region. Affected clients may experience limited to no connectivity until the network is fully restored. We sincerely apologise for any inconvenience this may cause. Other regions are not affected and performance on DSL and Mobile remains normal. Our team are currently working to address the issue in Cape Town.

Mpumulanga Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

North West Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

General Notices Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently inaccessible due to an internal technical error. Our technicians are urgently addressing the issue and we resolve to have systems back online as soon as possible. We sincerely apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 12:43, 15 Aug 2016

Our telephone lines are currently inaccessible due to a technical error. Our technicians are urgently addressing this. Our support team are still available via Email (support@afrihost.com), ClientZone and Live Chat. We sincerely apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Hosting Notices Looking Good!

Hosting Servers at Bryanston Data Centre Resolved

Resolved: 12:30, 08 Nov 2016

UPDATE 8 November 2016 13h10 Connectivity has been restored to affected servers. We’d like to thank affected clients for their patience. Our team will be monitoring the network closely.

Our Hosting Engineers have reported that some servers hosted at our Bryanston facility may be unreachable due to a network error. We are working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

VMWare Cloud Servers at Gallo Manor Data Centre Resolved

Resolved: 05:58, 20 Oct 2016

Our network engineers report that some virtual servers within our Gallo Manor Data Centre using VMWare may be experiencing errors. The servers may be performing poorly or unreachable. We sincerely apologise for any inconvenience this may cause. Our engineers are addressing the problem and we aim to resolve this as quickly as possible.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Shared and Cloud Hosting at Gallo Manor Resolved

Resolved

We are receiving reports of certain Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Shared And Cloud Hosting At Gallo Manor Resolved

Resolved: 07:00, 27 Aug 2016

UPDATE 27 August 2016 8:00am All Cloud and Shared hosting services affected by the outage have been restored. Our engineers are monitoring the network closely. We sincerely apologise to affected clients for the downtime they have experience and thank them for their patience while the outage was being resolved.

We are receiving reports of certain Shared and Cloud Hosting solutions not being accessible at our Gallo Manor Datacentre. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.