DSL & Mobile Data

Gauteng Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

Telkom Maintenance in Edenvale Resolved

Resolved: 20:26, 04 Jul 2014

We have been informed that Telkom are performing planned maintenance on their infrastructure in the Edenvale area. The maintenance is scheduled to last 8 hours approximately. During this time, clients may experience no connectivity or degraded connectivity. We apologise to any clients affected by this. We will update this notice as we receive further updates.

Free State Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

KwaZulu-Natal Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Limpopo Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Northern Cape Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Eastern Cape Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Western Cape Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

Mpumulanga Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

North West Looking Good!

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Mobile Authentication Errors Resolved

Resolved: 11:03, 22 Jul 2014

UPDATE 11:00am 22 July 2014  Our team have restored normal authentication and have been monitoring the network to ensure that service is not impaired. We apologise to clients who were affected by this morning’s outage and we thank them for their patience.

We are received reports of Mobile Data clients being unable to authenticate on our networks since early this morning. Our engineers are working with MTN to restore normal connectivity. Affected clients will not be able to get online, or may only be able to do so after numerous attempts. We sincerely apologise for any inconvenience and we assure affected clients that we are working on this as highest priority.

Mobile & DSL Authentication Resolved

Resolved: 11:50, 19 Jul 2014

UPDATE 11:51am 19 July 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

UPDATE 11:00am 19 July 2014 We are still working with MTN to resolve authentication errors, which are now also affecting DSL clients. Affected clients may not be able to get online, or may require numerous attempts. We urge any clients already online not to switch off or reboot their routers and devices until the problem is resolved. We thank affected clients for their patience and assure them that we are using every available resource to restore normal services.

We are currently receiving reports of errors when Mobile Data clients try to authenticate on the network. This means that affected clients are unable to get online or are only able to do so after numerous attempts. Our technical team are working with MTN to resolve this urgently and to restore normal Mobile Data services. We sincerely apologise to affected clients.

DSL & Mobile Authentication Resolved

Resolved: 23:30, 30 Jun 2014

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

UPDATE: 11:30pm Authentications were restored. Clients are starting to connect. Our team will continue to monitor authentications.

General Notices Looking Good!

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Afrihost SMTP Errors Resolved

Resolved: 14:44, 12 Jun 2014

We are receiving reports from some clients experiencing intermittent problems sending mail due to a possible error on the Afrihost SMTP server (smtp.afrihost.co.za). Our support team are investigating with MTN to find the cause of this. We apologise to affected clients for any difficulty they may be experiencing.

ClientZone Intermittent Resolved

Resolved: 15:39, 09 Jun 2014

We are receiving reports from clients who are unable to access ClientZone intermittently. Our engineers are attending to the problem and hope to resolve this as quickly as possible. Some features within ClientZone may also be unavailable or not working correctly while the issue persists. We apologise for any inconvenience to affected clients.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently down due to a technical error. Our team are currently working on restoring our systems as quickly as possible. Please note that you can still reach our support team via email on .(JavaScript must be enabled to view this email address) or by SMSing “Help” to 32541.

ClientZone Inaccessible Resolved

Resolved

We are currently receiving reports of clients unable to access ClientZone. Our team are investigating,  and will restore ClientZone services as quickly as possible. We apologise for any inconvenience caused.

Hosting Notices Looking Good!

Gallo Manor Physical Hosted Servers Resolved

Resolved: 14:00, 28 Aug 2014

UPDATE 14:00 28 August 2014 Our engineers are reporting that connectivity has been restored and services have normalised. We will continue to monitor the network. We thank clients for their patience during the outage.

We are receiving reports that physical servers hosted at our Gallo Manor Data Centre are currently inaccessible due to a network error. Our engineers are working on restoring services as quickly as possible. We sincerely apologise to affected clients.

Physical Dedicated Servers at Gallo Manor Resolved

Resolved: 16:00, 21 Aug 2014

UPDATE 16:03 21 August 2014 Connectivity has been restored and our engineers are monitoring the network. We thank affected clients for their patience.

We are reporting errors in connectivity with our Physical Dedicated Server environment at our Gallo Manor Data Centre. Servers are most likely still up and running, but unreachable due to the network connectivity problem. Our engineers are working on restoring normal connectivity as quickly as possible.

Peering with IS Hosting Medium Impact

We are receiving multiple reports of packet loss and degraded connectivity to services hosted at Internet Solutions from our broadband network. Our engineers are working with IS to try to resolve the problem as quickly as possible. We sincerely apologise to affected clients and hope to have this resolved shortly.

Gallo Manor Data Centre Resolved

Resolved: 08:00, 19 Aug 2014

We are receiving multiple reports of intermittent connectivity to our Gallo Manor Data Centre. Our engineers are urgently investigating to find the cause of the problem. We sincerely apologise to clients who hosted services have been affected and assure them that we are doing everything possible to normalise services.

Update: 6pm, 18 August 2014
Services at our Gallo Manor Data Centre have normalised. Our team continues to monitor the hosting environment.

Gallo Manor Data Centre Resolved

Resolved

We are receiving multiple reports of intermittent connectivity to our Gallo Manor Data Centre. Our engineers are urgently investigating to find the cause of the problem. We sincerely apologise to clients who hosted services have been affected and assure them that we are doing everything possible to normalise services.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM