DSL & Mobile Data

Gauteng Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Free State Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

KwaZulu-Natal Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds and Latency East Region Resolved

Resolved: 08:15, 23 Aug 2016

We are receiving reports that DSL clients in the East Region (Durban, Richards Bay and others parts of KZN) are experiencing slow speeds and increased latency. Our team are aware and working with upstream providers to see this resolved. We sincerely apologise to affected clients for any inconvenience this may cause.

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Limpopo Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Northern Cape Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Eastern Cape Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL in South (Cape) Region Resolved

Resolved: 06:00, 18 Sep 2016

UPDATE 18 September 2016 7:00 Our network engineers report that the cables have been restored and normal network services have resumed. We will continue to monitor performance. We’d like to thank affected clients for their patience and understanding.

UPDATE 17 September 2016 10:55 Our network engineers are in the process of repairing fibre-optic cable damaged due to attempted cable theft. Our team hope to have normal network performance restored as soon as possible. We sincerely thank affected clients for their patience.

Clients in the South Region (Cape Town and surrounding Eastern and Western Cape) may be experiencing extremely slow speeds and high latency on their DSL Connections. Our network engineers are working with our upstream providers to resolve this as quickly as possible. We’re using all available resources to minimise the impact to affected clients. We sincerely sorry for any inconvenience this may cause.

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Slow DSL Speeds and Latency South Region Resolved

Resolved: 19:56, 20 Jul 2016

UPDATE 19:03: Speeds and latency look to be normalising. We’ll continue to monitor the network closely.

We are receiving reports that DSL clients in the South Region (Cape Town, Port Elizabeth, East London and others parts of the Eastern and Western Cape) are experiencing slow speeds and increased latency. We are investigating the cause of the poor performance and we will provide the best internet experience possible under the circumstances. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Western Cape Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL in South (Cape) Region Resolved

Resolved: 06:00, 18 Sep 2016

UPDATE 18 September 2016 7:00 Our network engineers report that the cables have been restored and normal network services have resumed. We will continue to monitor performance. We’d like to thank affected clients for their patience and understanding.

UPDATE 17 September 2016 10:55 Our network engineers are in the process of repairing fibre-optic cable damaged due to attempted cable theft. Our team hope to have normal network performance restored as soon as possible. We sincerely thank affected clients for their patience.

Clients in the South Region (Cape Town and surrounding Eastern and Western Cape) may be experiencing extremely slow speeds and high latency on their DSL Connections. Our network engineers are working with our upstream providers to resolve this as quickly as possible. We’re using all available resources to minimise the impact to affected clients. We sincerely sorry for any inconvenience this may cause.

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Slow DSL Speeds and Latency South Region Resolved

Resolved: 19:56, 20 Jul 2016

UPDATE 19:03: Speeds and latency look to be normalising. We’ll continue to monitor the network closely.

We are receiving reports that DSL clients in the South Region (Cape Town, Port Elizabeth, East London and others parts of the Eastern and Western Cape) are experiencing slow speeds and increased latency. We are investigating the cause of the poor performance and we will provide the best internet experience possible under the circumstances. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mpumulanga Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

North West Looking Good!

International Traffic on DSL Resolved

Resolved

UPDATE 19 September 2016 15:00 International traffic has been restored and our team are monitoring the network closely. We’d like to thank affected clients for their patience during the brief outage.

We are currently receiving reports of poor international traffic speeds on our DSL network. Our engineers are investigating with our upstream providers. We sincerely apologise to affected clients.

Slow DSL Speeds in North Region Resolved

Resolved: 15:30, 03 Sep 2016

UPDATE 2 September 2016 16h30 Our engineers report that DSL connectivity and network speeds have been restored and affected clients should see their services returning to normal. We will continue to monitor the network.

We are receiving reports from DSL users in the North region (Johannesburg, Pretoria and surrounding areas) of slow speeds and high latency. Our network engineers are investigating to find the cause. Affected clients may experience slow download speeds and possible latency affecting services like streaming and gaming. Our team will do everything possible to minimise the impact to clients and we apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

General Notices Looking Good!

Phone Lines Down Resolved

Resolved

Our telephone lines are currently inaccessible due to an internal technical error. Our technicians are urgently addressing the issue and we resolve to have systems back online as soon as possible. We sincerely apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 12:43, 15 Aug 2016

Our telephone lines are currently inaccessible due to a technical error. Our technicians are urgently addressing this. Our support team are still available via Email (support@afrihost.com), ClientZone and Live Chat. We sincerely apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

ClientZone Inaccessible Resolved

Resolved

Our team have reported an internal network error which has made ClientZone unreachable for many of our clients. We are working to restore normal access and services as quickly as possible. We ask that affected clients bear with us while we investigate. We sincerely apologise for any inconvenience this may cause.

Email Support Queries Resolved

Resolved: 05:24, 03 May 2016

Clients submitting email support queries may experience delays in receiving feedback. We are working to resolve this as quickly as possible. We recommend clients use our Live Chat or Telephonic Support until our email support functions are fully restored. We sincerely apologise for any inconvenience this may cause.

Hosting Notices Looking Good!

Shared And Cloud Hosting At Gallo Manor Resolved

Resolved: 07:00, 27 Aug 2016

UPDATE 27 August 2016 8:00am All Cloud and Shared hosting services affected by the outage have been restored. Our engineers are monitoring the network closely. We sincerely apologise to affected clients for the downtime they have experience and thank them for their patience while the outage was being resolved.

We are receiving reports of certain Shared and Cloud Hosting solutions not being accessible at our Gallo Manor Datacentre. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Bryanston Data Centre Unreachable Resolved

Resolved

UPDATE 12:47 PM: Our Network Team are reporting that services have been restored. We will continue monitoring the network. We would like to thank our affected clients for their patience and understanding.

We are currently experiencing a network issue at our Bryanston Data Centre. Some clients with hosted services at this facility may be unable to connect to their hosted services, or may only be able to connect intermittently. We are working with our upstream provider to resolve this as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Shared and Cloud Hosting at Gallo Manor Resolved

Resolved

We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience caused.

DSL Mail Unavailable Resolved

Resolved: 08:54, 18 Aug 2016

UPDATE 9:50am 18 August 2016 All services have been restored and our engineers will continue to monitor our mail servers. We’d like to thank affected clients for their patience and understanding.

Clients who use @afrihost.co.za email addresses may currently be unable to access their email. This is due to a hosting error, which our server administrators are in the process of resolving. We sincerely apologise for any inconvenience this may cause and we are employing every available resource to minimise the impact to clients using this service.

Shared and Cloud Hosting at Gallo Manor Resolved

Resolved: 19:00, 04 Aug 2016

We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM