Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!

011 612 7200

Mon-Fri 07:00-00:00
Sat-Sun 09:00-15:00

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We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

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Afrihost FAQs

APN Access FAQs

What Are You Looking For?

What is APN Access and how does it work?

Our APN (Access Point) is what determines that you are using Afrihost Mobile Data, and not data directly from MTN. Any device using an Afrihost SIM card (for example, our MiFis) must be set to the Afrihost APN in order to use our data. If you are using an Afrihost SIM in another mobile device (such as an iPad) you will need to set the device to use our APN.

Can I also use the Afrihost APN on an existing SIM?

Yes, if you're on the MTN network, you can access our APN. This will only be available on separate APN data products (not on Afrihost Mobile Data signed up with an Afrihost SIM) and only to MTN contract clients.

Who qualifies for APN Access on their MTN Contracts?

Only MTN contract clients, who have post paid (not pre-paid) products with MTN. This will include Top Up contracts, as long as you are billed monthly for the contract.

How do I know if APN access is active?

We will send you confirmation as soon as your APN access has been activated, and you can then start using your MTN SIM to access our data. Please do not do so before confirmation, as your device may default to your mobile provider's APN and result in unwanted charges.

You can also track the progress of your APN Access Activation in ClientZone.

What will happen when I run out of data?

You will be "capped" when your data runs out, and you will need to either top up your data, or wait until your data allocation is renewed on the 1st of the month. Please check your device settings. If your device is set to default to another APN, you may need to ensure that it does not do so to avoid unnecessary charges.

Can using Afrihost's APN result in charges from my mobile provider?

If you are using the APN correctly, then there should be no additional charges from another provider. However, devices may differ in how their operating systems handle APN access. Make sure that you check your device settings that it does not default to another APN setting. Certain actions, such as tethering your device as a wireless hotspot, can sometime result in defaulted APN settings.

Can I access your APN from any mobile network?

APN access is only available from MTN, who are our upstream provider.

Once I've signed up, how long will it take for me to access my data?

It can take up to 72 hours for your SIM to be provisioned, but we will alert you when this has been completed by SMS or in your ClientZone.

Can I access the APN on my MTN SIM using my Afrihost Mobile Data Product that was signed up with an Afrihost SIM?

No, APN Access from an MTN contract SIM is a separate product, as data is specific to a SIM and number. Once we have provision data to an Afrihost SIM (which has a number, though you cannot call or SMS), that data will only be available when access by that number via the APN. If you already have an Afrihost SIM, you will need to sign up an new data product with your MTN number to use the APN from that number.

Sign up will require that you specifically indicate whether you will be using an Afrihost SIM or your MTN SIM to access your Mobile Data.

Will my unused Mobile Data rollover into the new month?

No, like our DSL bandwidth, unused data will expire at the end of the month, and new data will be allocated on the 1st of the new month.

Please also note that Mobile Data Topups will also expire at the end of the month.

Can I use the APN service if I am an MTN contract subscriber through a reseller?

As long as you are on the MTN network, regardless of your reseller arrangment, you can make use of the MTN service provided that it is a contract, post-paid service.

I'm on an MTN Prepaid Contract. How do I move to a post-paid contract to be eligible for APN access?

To move from prepaid to contract, you'll need to submit the following documents at any MTN walk-in service centre:

* Original RSA ID book
* Original proof of residence document
* Latest payslip
* Bank statements for the last 3 months

Choose a contract that suits you. If your contract is approved after a few days, MTN will contact you to provision your SIM card as a contract number.  Once this is done, you can submit your number to Afrihost for access to the Afrihost APN.

Is Afrihost data LTE ready?

Our network is LTE ready, but our SIMs and APN accounts are not LTE activated by default. You will need to contact our support team via email, telephone, Live Chat or SMS to activate LTE on either your MTN or Afrihost SIM.

Please do note that your SIM must be LTE capable, as well as your device, and you will need to be in an area with LTE coverage to receive LTE service.

LTE activation can take up to 72 hours.