Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.
Support via Phone
Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!
011 612 7200
Want us to call you? Just fill in your details and we will call you back!
We strive to phone you back within 1 working day - but you will often be contacted quicker than that!
Our APN (Access Point) is what determines that you are using Afrihost Mobile Data, and not data directly from MTN. Any device using an Afrihost SIM card (for example, our MiFis) must be set to the Afrihost APN in order to use our data. If you are using an Afrihost SIM in another mobile device (such as an iPad) you will need to set the device to use our APN.
Yes, if you're on the MTN network, you can access our APN. This will only be available on separate APN data products (not on Afrihost Mobile Data signed up with an Afrihost SIM) and only to MTN contract clients.
Only MTN contract clients, who have post paid (not pre-paid) products with MTN. This will include Top Up contracts, as long as you are billed monthly for the contract.
We will send you confirmation as soon as your APN access has been activated, and you can then start using your MTN SIM to access our data. Please do not do so before confirmation, as your device may default to your mobile provider's APN and result in unwanted charges.
You can also track the progress of your APN Access Activation in ClientZone.
You will be "capped" when your data runs out, and you will need to either top up your data, or wait until your data allocation is renewed on the 1st of the month. Please check your device settings. If your device is set to default to another APN, you may need to ensure that it does not do so to avoid unnecessary charges.
If you are using the APN correctly, then there should be no additional charges from another provider. However, devices may differ in how their operating systems handle APN access. Make sure that you check your device settings that it does not default to another APN setting. Certain actions, such as tethering your device as a wireless hotspot, can sometime result in defaulted APN settings.
APN access is only available from MTN, who are our upstream provider.
It can take up to 72 hours for your SIM to be provisioned, but we will alert you when this has been completed by SMS or in your ClientZone.
No, APN Access from an MTN contract SIM is a separate product, as data is specific to a SIM and number. Once we have provision data to an Afrihost SIM (which has a number, though you cannot call or SMS), that data will only be available when access by that number via the APN. If you already have an Afrihost SIM, you will need to sign up an new data product with your MTN number to use the APN from that number.
Sign up will require that you specifically indicate whether you will be using an Afrihost SIM or your MTN SIM to access your Mobile Data.
No, like our DSL bandwidth, your unused standard monthly Mobile Data will expire at the end of the month, and new data will be allocated on the 1st of the new month.
Please note, however, that Mobile Data Topups will only expire at the end of the NEXT month. For example, if you buy a data topup on 5 February, your topup data will only expire at midnight on 31 March - giving you even more value.
As long as you are on the MTN network, regardless of your reseller arrangment, you can make use of the MTN service provided that it is a contract, post-paid service.
To move from prepaid to contract, you'll need to submit the following documents at any MTN walk-in service centre:
* Original RSA ID book
* Original proof of residence document
* Latest payslip
* Bank statements for the last 3 months
Choose a contract that suits you. If your contract is approved after a few days, MTN will contact you to provision your SIM card as a contract number. Once this is done, you can submit your number to Afrihost for access to the Afrihost APN.
Our network is LTE ready, but our SIMs and APN accounts are not LTE activated by default. You will need to contact our support team via email, telephone, Live Chat or SMS to activate LTE on either your MTN or Afrihost SIM.
Please do note that your SIM must be LTE capable, as well as your device, and you will need to be in an area with LTE coverage to receive LTE service.
LTE activation can take up to 72 hours.