Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.
Support via Phone
Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!
011 612 7200
Want us to call you? Just fill in your details and we will call you back!
We strive to phone you back within 1 working day - but you will often be contacted quicker than that!
We decided we would take the money we planned to spend on advertising and use it to subsidise our ADSL packages. We decided to use this monthly marketing budget to buy extra ADSL bandwidth and pass this extra bandwidth and saving onto anybody who signed up for any of our ADSL packages.
If you sign up we will subsidise the cost of your bandwidth with our planned monthly marketing budget (as explained above). We are not getting a special deal from any ADSL provider. We are paying the same wholesale rates as other companies selling ADSL.
The bandwidth is applicable 24 hours a day and there is no specific time limitation as to when you can use it. You can use it at any time of the day or night and it will cost you the same.
Yes - the bandwidth can be used for both local and international sites and downloads.
Please contact Telkom customer services to confirm. If it is not then you need to ask Telkom to enable it for you.
You will need 3 things:
ADSL service is only supported on an account with a monthly subscription from Telkom.
ADSL allows you to share an Afrihost high speed internet connection & your voice calls over the same physical telephone line.
Please click here to verify whether your exchange offers DSL service.
Yes we can, please visit our ADSL Lines page for more info.
Afrihost will provide you with your very own email address @afrihost.co.za.
Your bandwidth usage is available through your Afrihost Client Zone - simply fill in your username and password to access it.
Afrihost will activate your ADSL account within 24 hours of your signup. Generally within 5-10 minutes.
Afrihost provides a world class unshaped ADSL service for our Capped and Prepaid Accounts.
For our Uncapped accounts, we provide semi-shaped bandwidth. We employ a Quality of Service which delivers the best possible internet experience. We give highest priority to real time services such as browsing, streaming, gaming and VoIP, with lower priority on Peer to Peer downloads and torrents, as per our AUP (Acceptable Use Policy)
Your IP address will change everytime you make a connection to the ADSL server.
Yes. Afrihost is committed to giving the best service ever. You can get a call back anytime of the day and night by SMS'ing "Help" to 32541 (a standard rate SMS).
Afrihost provides a top up service which you can use to refill your ADSL account.
Afrihost offers a month to month service, no contracts - no strings attached.
The speeds above refer to how fast you will download data from the internet. We recommend the 1024Kbps or 2048Kbps for home users and the 4-10Mbps for businesses and heavy internet users.