Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!

011 612 7200

Mon-Fri 07:00-00:00
Sat-Sun 09:00-15:00

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

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Afrihost FAQs


What Are You Looking For?

How can you be so cheap? What's the "Catch" here?

We decided we would take the money we planned to spend on advertising and use it to subsidise our ADSL packages. We decided to use this monthly marketing budget to buy extra ADSL bandwidth and pass this extra bandwidth and saving onto anybody who signed up for any of our ADSL packages.

How is it possible that we are offering such low prices per GB?

If you sign up we will subsidise the cost of your bandwidth with our planned monthly marketing budget (as explained above). We are not getting a special deal from any ADSL provider. We are paying the same wholesale rates as other companies selling ADSL.

Can I use the bandwidth anytime? Or is it limited (i.e. only 6 PM to 6 AM)?

The bandwidth is applicable 24 hours a day and there is no specific time limitation as to when you can use it. You can use it at any time of the day or night and it will cost you the same.

Can I use this bandwidth for both local and overseas websites?

Yes - the bandwidth can be used for both local and international sites and downloads.

Is my telephone line enabled for DSL service already?

Please contact Telkom customer services to confirm. If it is not then you need to ask Telkom to enable it for you.

What do I need to have ADSL?

You will need 3 things:

  1. A Telkom line with ADSL service enabled
  2. An ADSL modem or router
  3. An Afrihost ADSL Account

Can I install DSL on a prepaid telephone line?

ADSL service is only supported on an account with a monthly subscription from Telkom.

Do I need to have a separate telephone line to have Afrihost ADSL?

ADSL allows you to share an Afrihost high speed internet connection & your voice calls over the same physical telephone line.

Do I have DSL service in my area?

Please click here to verify whether your exchange offers DSL service.

Can Afrihost make my telephone line DSL ready?

Yes we can, please visit our ADSL Lines page for more info.

Will I get an email account with my ADSL subscription?

Afrihost will provide you with your very own email address

Where can I see my ADSL bandwidth usage?

Your bandwidth usage is available through your Afrihost Client Zone - simply fill in your username and password to access it.

How long does it take for my ADSL service to be active after I signup?

Afrihost will activate your ADSL account within 24 hours of your signup. Generally within 5-10 minutes.

Is Afrihost ADSL shaped or unshaped?

Afrihost provides a world class unshaped ADSL service for our Capped and Prepaid Accounts.

For our Uncapped accounts, we provide semi-shaped bandwidth. We employ a Quality of Service which delivers the best possible internet experience. We give highest priority to real time services such as browsing, streaming, gaming and VoIP, with lower priority on Peer to Peer downloads and torrents, as per our AUP (Acceptable Use Policy)

Is my IP address always the same if I have an Afrihost ADSL account?

Your IP address will change everytime you make a connection to the ADSL server.

Does Afrihost offer 24/7 ADSL support?

Yes. Afrihost is committed to giving the best service ever. You can get a call back anytime of the day and night by SMS'ing "Help" to 32541 (a standard rate SMS).

What do I do if I reach my bandwidth cap?

Afrihost provides a top up service which you can use to refill your ADSL account.

Do I have to sign a contract to get Afrihost ADSL?

Afrihost offers a month to month service, no contracts - no strings attached.

What DSL line speed do I need, 1Mbps, 2Mbps, 4Mbps or 10Mbps?

The speeds above refer to how fast you will download data from the internet. We recommend the 1024Kbps or 2048Kbps for home users and the 4-10Mbps for businesses and heavy internet users.