Congratulations to Bradley Sartor for submitting the 'Testimonial of the Month'!
We'll be sending him a hamper of Afrihost goodies as a small 'Thank-you'
for taking the time to tell us his Afrihost story.
"I received my Netgear Router just a few days after contacting customer support with a problem on my internet connection. And what an experience!!
The call centre guy was very helpful and ran through his over-the-phone diagnostics efficiently and professionally. Unable to find the problem, the next step was to get the Telkom line tested. Within two days there was a Telkom techie at my house, and I received telephonic status updates by both Telkom and Afrihost.
Realizing in the end it was a router issue, I ordered an identical router via the Afrihost website R700 cheaper than I had originally paid, AND there was an option to have it preconfigured with my account details. Tonight I simply had to plug and play!
Bad customer service has become somewhat of a norm in the country and customers often get taken for suckers! Afrihost has proven to me it doesn't have to be this way. There were a number times that I was tempted by bells and whistles to move over to the other guy. No way! For this kind of service I stay right where I am.
Thank you, Afrihost!"
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